Achievements

At British Food Allergy Awareness, we like to be proactive in keeping us all with allergies safe. On this page you will see our achievements, they might be small or big but for us any changes are always a step in the right direction. Please come back for updates.

17/09/2021 to Age UK West Sussex Brighton and Hove head office

The outcome of this conversation was that they are going to look at their “Keeping it safe and legal” section and their Fundraising support pack to include information for food allergies.

13/02/2021 Dorset Meat company

To whom it may concern,

I was looking at your website and I found some concerning problems with your website.

I will take for example Particularly British Picalilli even though your whole website is like the example using.

(Please note Picalilli this is spelling on website),

Particularly British Picalilli

Vegetables (56%) (Cauliflower, Silverskin Onions, Gherkins, Red & Green Peppers), Mustard (20%) (Water, Mustard Seed, Spirit Vinegar, Salt, Spice), Cider Vinegar, Raw Cane Sugar, Water, Sea Salt, Cornflour, Turmeric, Mustard Flour.

Above ingredient should be 14 allergens legally in bold so

Mustard should be in bold.

Vinegar does this contain sulphites.

Mustard Flour again Mustard should be in bold.

Then more shocking on your allergens for this item it states just Gluten Free. Allergies are serious and can be life threating, please advise why this information is not available?

I would like to hear you on this,

https://www.thedorsetmeatcompany.co.uk/product-category/deli/sauces-condiments/

(please note this link will be updated)

Response

Phone call from Owner of company, grateful of being made aware of the above, and if any help or advice they would like to contact for assistance.

15/12/2020 Lobbying Achievement Nestle Vegan Condensed Milk

Hello *********

Thanks for getting in touch.

We are very sorry for your reaction to our product. We have forwarded your comments to the brand team and they are looking into amending the packaging to make the allergen warning more prominent.

Thanks again,

*********

Consumer Engagement Services

06/11/2020  Helping with recalls

Dear

Thank you very much for bringing the issue with the Lidl Macaroni Cheese to our attention.

I will be referring this matter straight away to the Home Authority for Lidl, who will advise Lidl accordingly on their labelling error.

Yours sincerely

Trading Standards Officer

05/11/2020 Koin Limited

I do hope this email finds you well.

Thank you for your recent correspondence and indeed advice, it is very much appreciated. Here at The Koin Club, we really do appreciate our customers going that extra mile to provide feedback, as it is with this, we are able to develop and grow as a business.

I am pleased to note you understand the motive behind sending these treats to our customers. We noted during this global pandemic and current climate it has brought, a lot of people are suffering and therefore we were keen to try and put a little smile on our customers faces, even if we only reach a small number of people. The feedback we have received from this little gesture has been very positive.

Noting your correspondence, it is clear you are a specialist in your field and you have amazing knowledge within this industry. Please be assured we take on board all your feedback and of course what you have advised is very important.

With the above said, I would like to ask whether you would be interested in working with us on this matter, so we are able to ensure we are providing an appropriate treat to our customers. Therefore, did you have any suggestions for any tasty treats we would be able to send, a safer way of packaging or even an awareness note we could pop into each order?

I very much look forward to your response and indeed working with you.

Kindest Regards,

07/07/2020 Cancer Research UK Allergies and Fudraising.

I wonder if you would consider putting it in the “technical bit” about people with allergies as a risk and the encouragement of your fundraisers to include people with allergies.

People with allergies would love to go to fundraiser events but are rarely included because of no alternatives to milk, or no prepacked allergy free items with kept labelling. Also, could you ask people who do cake sales encourage them to include the ingredients list of what they have produced. I know that each person with allergies would have to be responsible for their own health but to be included in these events would be fantastic and would allow more people with allergies to go to the fundraiser event, but not encouraging people with allergies would result in having no choice and being automatically excluded. I believe that information about allergies is about education and including this information in your fundraising packs would educate and include people with allergies which in turn would raise more monies for your charity.

Thank you Allergies Matter (formly known as)

Response

I hope that you are well.

We have now looked into your concerns and would like to thank you for your patience whilst we investigated this matter.

At Cancer Research UK we want our fundraisers to be inviting and safe to all who would like to take part. I am sorry to hear that you feel as though our fundraisers are not inclusive for individuals with allergies, thank you so much for bringing this to our attention.

Many events held in support of Cancer Research UK are supporter led and often do not have a Cancer Research UK staff member or registered volunteer present. We would encourage supporters to have as much information about the contents of their products available, but unfortunately, this is not always possible.

As part of our Stand Up to Cancer campaign, we encourage supporters to order a Bake-Off pack and hold a bake sale to raise money to support our life saving research. Whilst we do not include any messaging around allergies currently, we’re reviewing some of our fundraising materials for 2021 so will look at including a line about allergies where we can.

I hope that the above information goes some way to showing you how seriously we take your concerns.

Once again, thank you so much for your support – together we will still beat cancer.

Kind regards,

Senior Complaints Executive

Supporter Services

Cancer Research UK

24/06/2020 NSPCC Allergies and Fundraising

I wonder if you would consider putting it in the “technical bit” about people with allergies as a risk and the encouragement of your fundraisers to include people with allergies.

People with allergies would love to go to fundraiser events but are rarely included because of no alternatives to milk, or no prepacked allergy free items with kept labelling. Also, could you ask people who do cake sales encourage them to include the ingredients list of what they have produced. I know that each person with allergies would have to be responsible for their own health but to be included in these events would be fantastic and would allow more people with allergies to go to the fundraiser event, but not encouraging people with allergies would result in having no choice and being automatically excluded. I believe that information about allergies is about education and including this information in your fundraising packs would educate and include people with allergies which in turn would raise more monies for your charity.

Thank you Allergies Matter (formly known as)

Response

Many thanks for contacting …. regarding the impact of allergies and the involvement of those with allergies in our fundraising.

We do have guidance on how to highlight possible allergy concerns which is used by our volunteers and staff when planning events and promoting involvement.

I appreciate that you are hoping that we highlight the impact of allergies to raise awareness of this and the impact of allergies on people’s life choice. I have asked that inclusion of allergy information is reviewed and to improve this where it is appropriate. The content we will provide will be specific to the management of allergy risk for the event/activity rather than a very general one, but I hope this does add value to the awareness of allergies for everyone.

We do make every effort to ensure our activities are inclusive of all people and we will continue to do so.

Many thanks for approaching us with this very important point.

Regards

Executive Director of Income Generation

Daily Mirror relating to misleading News Report

24/04/2020 Daily Mirror

Please can you remove your irresponsible article about Asda and Aldi having no touching policy on goods in store.

I am like other millions in this country suffer with anaphylaxis and allergies, we must check labels constantly because of ingredients changing so when this article came up its people with allergies worry about how they are going to be safe?

I have contacted Asda and Aldi and neither company has implemented this policy, so the story is untrue.

Aldi

Thanks for your message. We haven’t implemented a ‘no touch’ policy for products nationwide, however we of course ask customers to shop responsibly in store and to follow our social distancing guidelines. Sanitisation stations are in place at the front of stores so it is easy for customers to disinfect their hands, trolleys and baskets before doing their shop. Our store colleagues may ask that customers only touch trolleys they intend to use. You can find out more about the steps we are implementing in our stores here; https://www.aldi.co.uk/covid19-FAQ. Thanks again. ….., Aldi UK Facebook Team

Covid-19 FAQ’s – ALDI UK

Asda

Please note this has been misreported. None of our members are operating a ‘no touch’ policy. Some retailers have a recommendation in place for shoppers to be mindful when shopping as part of advice on social distancing. Our members are highly aware of the need for checking product labels, not just by allergy sufferers, but by all consumers.

Thank you Allergies Matter (formly known as)

Response

Thanks for your email.
I’ve read the article in question and on close inspection it mentioned Asda have asked customers to only touch items they’re going to buy, while Aldi had asked customers to only touch trolleys from the front of the store (ones found elsewhere may not have been disinfected). 
In short, I agree with you, Aldi were not asking customers to avoid touching produce. However, I don’t think the top part of our article made that clear enough, so I’ve rewritten it. Hopefully this will clear up any confusion for other readers.
In terms of Asda, their website clearly states: “We’re asking customers to only touch items they intend to purchase.”  https://corporate.asda.com/20200309/steps-we-have-taken-in-response-to-the-coronavirus-outbreak . However, a spokesperson also told the Mirror “shoppers will not be forced to pay for any items they do accidentally touch.” I will ask someone to speak to Asda again in light of the message you received above suggesting this is not Asda policy.
Thanks for taking the time to get in touch.
Regards,

Aldi

21/04/2020

Background Policy being introduced because of Covid-19

Irresponsible for allergy sufferers

Today in the Daily Mirror an article stating Asda and Aldi are doing a no touch policy for goods instore. I find this will be difficult policy if this comes into the shops, I am milk anaphylaxis and I have to check labels constantly either because change of ingredients or change of factory where products are made.

How are we going to safe?

Aldi Response

Thanks for your message. We haven’t implemented a ‘no touch’ policy for products nationwide, however we of course ask customers to shop responsibly in store and to follow our social distancing guidelines. Sanitisation stations are in place at the front of stores so it is easy for customers to disinfect their hands, trolleys and baskets before doing their shop. Our store colleagues may ask that customers only touch trolleys they intend to use. You can find out more about the steps we are implementing in our stores here; https://www.aldi.co.uk/covid19-FAQ. Thanks again, …… Aldi UK

29/04/2020 Aldi

I am writing regarding your correspondence addressed to our CEO, who has reviewed your email and asked me to respond on his behalf.

Thank you for contacting Aldi in regards to our current policies in our stores. I appreciate the time taken to contact us here.

We would like to assure you that the safety of our colleagues and customers is paramount to Aldi and our teams are in close contact with Public Health England to ensure that relevant measures are taken to maintain a high level of hygiene and safety in stores for both our colleagues and customers.

We are continuing to adhere to high standards of hygiene in store, and we urge all customers to follow Public Health England’s advice on hand washing as this remains the best way to protect colleagues and customers.

At present, we do not have a no touch policy in place, however, we are in daily contact with the relevant authorities and our processes and responses to the ongoing situation are being monitored and assessed regularly.

Once again thank you for contacting Aldi.
Customer Experience Team

Kinder Eggs

16/03/2020 wrote to Ferrero

Children with allergies like to fit in and be like any other child, I was wondering if you would consider a milk free version of Kinder Surprise.

Response from company

Thank you for your e-mail.

We love hearing new ideas for our products, and we have referred your comments to our production teams for their consideration.

Your comments are so important to us here at Ferrero, they allow us to find new ways to maintain and improve the products and services of which we offer at present.

We would like to take the opportunity to apologise again for any disappointment caused, and to thank you for taking the time to write to us today.

If there is ever anything else we can do, please do not hesitate to contact us.

Kind regards,

Godiva Chocolate

Purchased om believing it had no milk in and had a bad reaction, re looked at ingredients there was butter, but it was not highlighted.

contacted trading standards,

First email

Thank you for your enquiry to the Citizens Advice consumer service dated 19/09/2019.
Your reference number is ZA15687029 and should be quoted for any further correspondence in relation to this issue.

We understand from your email that you would like advice in regards to the labelling of a food you purchased.
Thanks for the information you have provided.

We would suggest you speak to a personal injury solicitor if you’re looking to claim compensation for being unwell.

What we’ll do: We will refer the information you have provided to your local Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you directly if they can offer any additional advice in order for you to resolve your dispute.
If you would like to discuss this further please call us on 03454****** or reply to this email.

Kind regards

Citizens Advice consumer service

Update

Godiva refunded me the price of the chocolate and have taken advise from Trading Standards and now put their butter in bold.

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