- If you are unhappy with the social care service, care home or home care and you’re paying for your own care, you may want to speak to the service provider first. Ask them for their complaints procedure.
- If your care is funded or arranged by your local authority, you may wish to raise the issues with the care provider in the first instance.
- If you are not happy with the outcome you complain to your local authority
https://www.gov.uk/find-local-council
Your local Healthwatch can help you with your complaint
https://www.healthwatch.co.uk/your-local-healthwatch/list
Raise a complaint with Local Authority Adult Social Care
Raise the issue with NHS England
A complaint can be made by:
Telephone
0300 311 22 33
Email address
Please email “for the attention of the complaints team”
Mailing address
NHS England, PO Box 16738, Redditch, B97 9PT
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
If you are not satisfied with you can ask Local Government Ombudsman (LGO), which is independent of local authorities and care providers.
Call
0300 061 0614
Website
Additional Support
Voiceability independent charity
The Advocacy People independent charity
https://www.theadvocacypeople.org.uk/
POhWER works in local authority areas across England to deliver advocacy
https://www.pohwer.net/Pages/Category/in-your-area
Information given is to be used with individual’s discretion they are responsible for their safety; this information is not to be on its own solely and always seek medical advice.
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