Complaints

If you would like to complain about your child’s duty of care by school, college, university, an early years provider or a children’s social care service, please use the links below.

Childcare Provider

Complain about childcare

Ofsted’s powers here are limited: we cannot resolve disputes between you and the provider. Our role is to make sure that the childcare provider is following all registration requirements and take action if necessary. To complain about a childcare provider, get in touch with us at enquiries@ofsted.gov.uk or 0300 123 4666.

Source text OFSTED

A school

  1. complain to school firstly
  2. If not happy with outcome complain to school of governors
  3. If school is publicly funded then the next step is to complain to Department for Education, If the school is privately funded, you can complain to the Independent Schools Inspectorate.

Complain about a school GOV

https://www.gov.uk/complain-about-school

Independent Schools Inspectorate

https://www.isi.net/

EDUCATION SCOTLAND

https://education.gov.scot/education-scotland/contact-us/concerns/

College

  1. First complain to the college
  2. If you are still unhappy, you can complain to the Skills Funding Agency

Skills Funding Agency

 complaintsteam@sfa.bis.gov.uk

Scottish Public Services Ombudsman

https://www.spso.org.uk/making-complaint

A university

  1. You should complain to the university first through their complaints procedure.
  2. If not happy with outcome, then if the university is in England or Wales can raise your concerns with the Office of the Independent Adjudicator.

Office of the Independent Adjudicator for Higher Education

https://www.oiahe.org.uk/

University Scotland – Scottish Public Services Ombudsman

https://www.spso.org.uk/college-or-university-complaints

Children’s social care services: raising concerns with Ofsted

https://www.gov.uk/government/publications/whistleblowing-about-childrens-social-care-services-to-ofsted/sharing-concerns-and-information-with-ofsted-about-childrens-social-care-services

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