Complaints Chemists

Text on this page is credited to General Pharmaceutical Council

  • What can you expect when visiting pharmacy?
  • The pharmacy must be managed safely and effectively
  • The staff working in the pharmacy must be competent and empowered to do their roles
  • The pharmacy premises must be appropriate to provide services
  • The pharmacy must supply medicines and provide other services safely and effectively
  • The pharmacy’s equipment and facilities must be safe and effective

Stage 1 – Talk to a member of staff

Stage 2 – Contact the pharmacy Complaints Manager

PSNC Briefing 091/13: NHS Complaints Procedure

Stage 3 – Contact NHS England

A complaint can be made by:


0300 311 22 33

Email address

Please email “for the attention of the complaints team”

Mailing address

NHS England, PO Box 16738, Redditch, B97 9PT

Complaining to NHS England

Stage 4 – write to the Parliamentary and Health Service Ombudsman


0345 015 403


Mailing address

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

Additional steps

The General Pharmaceutical Council (GPhC) is there to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy.

The GPhC can give guidance on the following:

  • What to expect from your pharmacy
  • Buying medicines safely online
  • Raising concerns or a complaint about a pharmacy professional


020 3713 8000

Email address

Website General Pharmaceutical Council

Text Source General Pharmaceutical Council

Information given is to be used with individual’s discretion they are responsible for their safety; this information is not to be on its own solely and always seek medical advice.

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