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- What can you expect when visiting pharmacy?
- The pharmacy must be managed safely and effectively
- The staff working in the pharmacy must be competent and empowered to do their roles
- The pharmacy premises must be appropriate to provide services
- The pharmacy must supply medicines and provide other services safely and effectively
- The pharmacy’s equipment and facilities must be safe and effective
Stage 1 – Talk to a member of staff
Stage 2 – Contact the pharmacy Complaints Manager
PSNC Briefing 091/13: NHS Complaints Procedure
Stage 3 – Contact NHS England
A complaint can be made by:
0300 311 22 33
Please email “for the attention of the complaints team”
NHS England, PO Box 16738, Redditch, B97 9PT
Complaining to NHS England
Stage 4 – write to the Parliamentary and Health Service Ombudsman
0345 015 403
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
The General Pharmaceutical Council (GPhC) is there to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy.
The GPhC can give guidance on the following:
- What to expect from your pharmacy
- Buying medicines safely online
- Raising concerns or a complaint about a pharmacy professional
020 3713 8000
Website General Pharmaceutical Council
Text Source General Pharmaceutical Council
Information given is to be used with individual’s discretion they are responsible for their safety; this information is not to be on its own solely and always seek medical advice.
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