Complaints Hospital

  1. Contact Patient advice and liaison services (PALS)

https://www.nhs.uk/service-search/other-services/Patient-advice-and-liaison-services-(PALS)/LocationSearch/363

You may want help and representation with this then someone from independent NHS Complaints Advocacy Service could help. Your local council can help put you in touch with them.

https://www.gov.uk/find-local-council

Your local Healthwatch can help you with your complaint

https://www.healthwatch.co.uk/your-local-healthwatch/list

Raise the issue with NHS England

A complaint can be made by:

Telephone

0300 311 22 33

Email address

england.contactus@nhs.net

Please email “for the attention of the complaints team”

Mailing address

NHS England, PO Box 16738, Redditch, B97 9PT

https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/

  • If you are not satisfied with you can ask the Parliamentary and Health Service Ombudsman to investigate your complaint.

Call

0345 015 4033

Or visit

www.ombudsman.org.uk

Additional Support

Voiceability independent charity

https://www.voiceability.org/

The Advocacy People independent charity

https://www.theadvocacypeople.org.uk/

POhWER works in local authority areas across England to deliver advocacy

https://www.pohwer.net/Pages/Category/in-your-area

Information given is to be used with individual’s discretion they are responsible for their safety; this information is not to be on its own solely and always seek medical advice.

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