Top Tips

  1. Make your complaint clear – include as much detail.
  2. What do you want to achieve from the complaint?
  3. Make the complaint as soon as you can.
  4. Keep notes of the people you have dealt with, what date, what time, keep all correspondences, keep all email records. If someone has phoned you, then ask them to put it in writing.
  5. Ask for help with your complaint

Citizens Advice

Complaints procedure GOV.UK

Contact your local advocacy provider

Parliamentary and Health Service Ombudsmen

Local Healthwatch visit

Voiceability independent charity

The Advocacy People independent charity

POhWER works in local authority areas across England to deliver advocacy

What can I expect if I complain?

You should:

  • have your complaint acknowledged and properly investigated
  • be kept informed of progress and told the outcome
  • be treated fairly, politely and with respect
  • be reassured that your care and treatment will not be affected because of making a complaint
  • be offered the opportunity to discuss the complaint with a complaints manager
  • expect appropriate action to be taken following your complaint

Text Source NHS

Information given is to be used with individual’s discretion they are responsible for their safety; this information is not to be on its own solely and always seek medical advice.

© All material on these pages, including without limitation text, logos, icons, photographs, and all other artwork is copyright material of British Food Allergy Awareness, unless otherwise stated.